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Return, Refund & Cancellation Policy
Last Updated: May 23, 2026
Table of Contents
1. Introduction
2. Cancellation Before Dispatch
3. Cancellation After Dispatch
4. Custom Order Cancellation
5. Returns Not Accepted For
6. Eligible Return or Replacement Cases
7. Refunds
8. Transit Damage Claims
9. Manufacturing Defect Claims
10. Handmade Variation Disclaimer
11. How to Raise a Request
1. Introduction
This Return, Refund & Cancellation Policy applies to orders placed with Art Shaastr. Since many products are handcrafted, made-to-order, fragile, customised, or spiritually significant, cancellations, returns, refunds, and exchanges are handled carefully.
2. Cancellation Before Dispatch
● Ready-stock products may be cancelled before dispatch, subject to approval by Art Shaastr.
● Cancellation requests should be made as early as possible through official WhatsApp or email.
● If approved, deductions may apply for payment gateway charges, packing charges, handling charges, design/consultation charges, or any production cost already incurred.
3. Cancellation After Dispatch
● Orders cannot usually be cancelled after dispatch.
● If the product has already been handed over to courier/logistics, the customer may need to receive the shipment.
● Return approval after dispatch will depend on product type, condition, packaging, and eligibility under this policy.
4. Custom Order Cancellation
● Custom orders cannot be cancelled once production begins.
● Custom orders include products made or modified for specific size, colour, material, design, finish, religious layout, nameplate, wall requirement, customer-approved reference, or custom installation need.
● Advance payments may be non-refundable where material, design, labour, or production costs have already been incurred.
5. Returns Not Accepted For
● Custom-made products.
● Made-to-order products.
● Personalised products.
● Products damaged after delivery due to mishandling, improper installation, fall, moisture, heat, chemical exposure, or wrong cleaning.
● Products installed, used, altered, repaired, or moved after delivery.
● Products without original packaging.
● Products returned without written approval from Art Shaastr.
● Products with normal handmade variations in colour, texture, polish, finish, emboss depth, or natural material grains.
6. Eligible Return or Replacement Cases
● Wrong product delivered.
● Major manufacturing defect confirmed by Art Shaastr.
● Transit damage reported within 48 hours with valid proof.
● Product significantly different from confirmed written order details.
7. Refunds
● Refunds, if approved, may be issued to the original payment method or as store credit.
● Refund timeline depends on bank, payment gateway, or internal processing requirements.
● Shipping charges, packaging charges, gateway charges, customisation charges, handling charges, and consultation/design charges may be non-refundable.
● Refund will be processed only after returned product inspection wherever applicable.
8. Transit Damage Claims
● Damage in transit must be reported within 48 hours of delivery.
● The customer must provide a complete unboxing video, product photos, packaging photos, order details, and delivery details.
● Resolution may include repair support, replacement, partial compensation, store credit, courier claim assistance, or refund if approved.
● Without proper evidence, transit damage claims may not be accepted.
9. Manufacturing Defect Claims
● Manufacturing defect claims must be reported within 2 days of delivery.
● Art Shaastr may request photos, videos, packaging details, or physical inspection.
● Handmade variations are not considered manufacturing defects.
● If a manufacturing defect is confirmed, Art Shaastr may offer repair, replacement, correction, store credit, or refund depending on product type and issue.
10. Handmade Variation Disclaimer
● Slight colour variation due to handmade finishing or screen display.
● Minor texture variation or natural material grains.
● Minor polish, carving, embossing, depth, or surface differences common in handcrafted work.
● Photography, lighting, and room mockup differences.
● These are part of handcrafted work and are not defects.
11. How to Raise a Request
● Send the request within the applicable time window.
● Share order number, customer name, product name, delivery date, issue details, clear photos, and videos.
● Email: support@artshaastr.com
● WhatsApp: +91 9892363683
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