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Privacy Policy
Last Updated: May 23, 2026
Table of Contents
1. Introduction
2. Business Details
3. Information We Collect
4. How We Use Your Information
5. Payment Information
6. Sharing of Information
7. Data Security
8. Cookies and Website Tracking
9. Marketing Communication
10. Customer Rights and Requests
11. Data Retention
12. Children's Privacy
13. Changes to Privacy Policy
14. Contact for Privacy Queries
1. Introduction
This Privacy Policy explains how Art Shaastr collects, uses, stores, protects, and handles customer information when users visit our website, place an order, submit an enquiry, contact us on WhatsApp, or interact with our services. By using the website or sharing information with us, users agree to this Privacy Policy.
2. Business Details
Brand Name: Art Shaastr
Proposed Legal Entity: Artshaastr Divine Arts LLP (LLP registration under process)
Business Address:
Bldg No. 155, Opp. Naidu Colony, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra 400075, India
Email: support@artshaastr.com
Phone / WhatsApp: +91 9892363683
Website: www.artshaastr.com
GSTIN: To be updated once applicable
3. Information We Collect
● Name, phone number, WhatsApp number, and email address.
● Billing address and shipping address.
● Product preferences, selected designs, size requirements, material preferences, and customization details.
● Order details, payment confirmation details, delivery city, and delivery location.
● Reference images, wall photos, room photos, or custom design references shared by customers voluntarily.
● Customer support conversations, reviews, testimonials, feedback, photos, or videos shared voluntarily.
● Website usage data such as pages visited, products viewed, enquiry forms submitted, and device/browser details.
4. How We Use Your Information
● To respond to product enquiries and custom order requests.
● To create quotations and confirm size, material, finish, and product details.
● To process orders, payments, invoices, packaging, shipping, delivery, and customer support.
● To coordinate courier, packaging, or installation support where applicable.
● To handle damage claims, returns, refunds, cancellations, and complaints.
● To improve website experience, product presentation, and customer service.
● To send product updates, exhibition updates, offers, or marketing communication where permitted or requested.
● To maintain internal records for accounting, legal, compliance, customer support, and dispute resolution purposes.
5. Payment Information
● Payments may be processed through approved payment gateways, UPI, bank transfer, cash deposit, or other official methods shared by Art Shaastr.
● Art Shaastr does not store full card numbers, OTPs, UPI PINs, card PINs, or banking passwords.
● Customers must not share OTPs, UPI PINs, card PINs, or banking passwords with any person claiming to represent Art Shaastr.
● Payment gateway, bank, UPI, or card network issues are governed by the respective third-party provider policies.
6. Sharing of Information
● We may share limited information with courier partners, packaging partners, payment gateways, website hosting providers, technology providers, customer support tools, accountants, legal advisors, or regulatory authorities where required.
● Information may be shared only to the extent reasonably necessary for order processing, service delivery, compliance, or support.
● Art Shaastr does not sell customer personal information to third parties.
7. Data Security
● We take reasonable safeguards to protect customer information from unauthorized access, misuse, alteration, or disclosure.
● No online platform can guarantee absolute security. Customers should use secure devices and official communication channels.
● Any suspicious payment or communication should be verified directly with Art Shaastr through the official phone/WhatsApp number or email address.
8. Cookies and Website Tracking
● The website may use cookies, pixels, analytics tools, and similar technologies to improve browsing experience, understand product interest, and analyze website performance.
● Users may disable cookies from browser settings, but some website features may not work properly.
9. Marketing Communication
● Customers may receive updates about products, exhibitions, new collections, custom creations, or offers through email, WhatsApp, SMS, or phone where permitted.
● Users may request to stop receiving promotional communication by contacting Art Shaastr. Order-related communication may still be sent when necessary.
10. Customer Rights and Requests
● Customers may contact Art Shaastr to access, correct, update, or request deletion of personal information where legally permissible.
● Customers may withdraw consent for promotional communication.
● Privacy-related requests can be sent to the official email or WhatsApp number mentioned in this policy.
11. Data Retention
● Customer information may be retained for order processing, legal compliance, tax records, accounting records, customer support, dispute resolution, warranty/support purposes, and business records.
● Information may be retained for as long as reasonably necessary or legally required.
12. Children's Privacy
● The website is intended for general users and buyers.
● We do not knowingly collect personal information from children without appropriate parent or guardian involvement.
● If such information is identified, customers may contact us for necessary action.
13. Changes to Privacy Policy
● Art Shaastr may update this Privacy Policy from time to time.
● The updated policy will be posted on the website with a revised last updated date.
● Continued use of the website after updates means acceptance of the revised policy.
14. Contact for Privacy Queries
● Email: support@artshaastr.com
● Phone / WhatsApp: +91 9892363683
● Business Address: Bldg No. 155, Opp. Naidu Colony, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra 400075, India
● Website: www.artshaastr.com
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