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Contact & Grievance Page
Last Updated: May 23, 2026
Table of Contents
1. Contact Art Shaastr
2. Business Details
3. Customer Support Topics
4. Grievance Submission
5. Response Timeline
6. Working Hours
7. WhatsApp Support
8. Contact Details
1. Contact Art Shaastr
For product enquiries, custom orders, shipping support, damage claims, returns, refunds, privacy queries, website-related issues, or any grievance, customers may contact Art Shaastr through the official details below.
2. Business Details
Brand Name: Art Shaastr
Proposed Legal Entity: Artshaastr Divine Arts LLP (LLP registration under process)
Business Address:
Bldg No. 155, Opp. Naidu Colony, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra 400075, India
Email: support@artshaastr.com
Phone / WhatsApp: +91 9892363683
Website: www.artshaastr.com
GSTIN: To be updated once applicable
3. Customer Support Topics
● Product enquiry.
● Custom size request.
● Quote request.
● Order update.
● Shipping query.
● Damage claim.
● Return/refund request.
● Payment confirmation.
● Installation guidance.
● Care instructions.
● Website support.
● Privacy or data-related request.
4. Grievance Submission
● Customers should share their full name, phone number, email address, order number if applicable, product name, issue details, photos/videos if applicable, and preferred resolution.
● Customers should use only the official email or WhatsApp number mentioned on this page.
● Incomplete information may delay review or resolution.
5. Response Timeline
● Art Shaastr aims to acknowledge genuine customer grievances within 48 hours wherever reasonably possible.
● Art Shaastr aims to resolve grievances within 30 days from receipt where the issue is complete, genuine, and capable of resolution within Art Shaastr's control.
● Order-related, shipping-related, and damage-related concerns may be prioritised.
● Complex custom orders, transit damage, courier claims, manufacturing issues, refunds, or legal cases may require additional review and time.
6. Working Hours
● Working Days: Monday to Saturday.
● Working Hours: 10:00 AM to 06:00 PM.
● Closed On: Sunday and major public holidays (for the manufacturing unit).
7. WhatsApp Support
● For faster assistance, customers may contact us on WhatsApp.
● Please share the product name, order number, delivery date, issue details, and clear photos/videos where applicable.
● Do not share OTP, UPI PIN, card PIN, banking password, or other sensitive payment credentials.
8. Contact Details
● Email: support@artshaastr.com
● Phone / WhatsApp: +91 9892363683
● Business Address: Bldg No. 155, Opp. Naidu Colony, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra 400075, India
● Website: www.artshaastr.com